Case Studies – Retail

Tensator helps vodafone send the right signals to customers

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A world communications leader The Vodafone Group is one of the world’s most significant and recognizable mobile telecommunications brands. With ownership interests in 30 countries and partnership networks in a further 40, its presence is significant. In Portugal, it is a market leader with approximately 323 million customers. Since the early days of mobile phones […]

TYKU and a Leading US Pharmacy Chain See 600% Lift in Customer Sales

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TYKU, Dedicated to Sake Excellence TYKU, the premier Sake & Spirits Company brings authentic, best in class Japanese Sake and Soju products to consumers while educating them on the inherent health conscious benefits of these beverages. TYKU has been honored with numerous professional and industry awards and accolades and has been actively looking for retail […]

Pingo Doce continues to improve customer service with Tensator’s virtual queuing solution

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Focusing on the customer To build on its reputation for helpful service, Pingo Doce required a system that would allow customers to find their way around the stores easily and use the separate product counters efficiently. The system also had to allow the company to make continual improvements. The company wanted a virtual queuing system […]

Tensator streamlines DIY chain Leroy Merlin’s customer service

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A leading retailer in home improvements Nine large stores across Portugal specialise in selling DIY, building, decorating and gardening products, and are located in the regions of Lisbon, Porto, Coimbra and Albufeira. The DIY superstores have an average of 9,000m2 of retail floor space, organized around five sections (DIY, construction, furniture, sanitary equipment and decoration). […]

Tensator helps bring Kidzania to life

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Children’s play areas have certainly got a lot more advanced than simple slides and swings. KidZania is a concept that is taking the world by storm, with outlets in Tokyo, Mexico, Dubai, Kuala Lumpur and now Kuwait, to name but a few. The premise of KidZania is education via role-play. Each outlet is built to […]

How we helped Virgin Megastore remain fun and innovative

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Although no longer a common fixture in the UK and US retail markets, Virgin Megastore is still a firm customer favourite across the Middle East. In a recent blog post founder of Virgin Group, Sir Richard Branson, put this sustained success down to offering a wide mix of products to suit the market. He also […]

Vodafone Portual – Cell phone top-up

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VODAFONE – WORLD GROUP LEADER IN MOBILE COMMUNICATIONS The Vodafone Group is the mobile telecommunications company with the most significant presence around the world. In September 2009, Vodafone Portugal had 323 million customers, calculated on a proportionate basis, in the 31 countries where the Group had ownership interests. The brand was also present in a […]

Leroy Merlin – Virtual Queue Management Systems and Corporate TV

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Leroy Merlin The chain of stores Leroy Merlin Portugal defines itself as “an innovative and unique shopping centre that includes the widest range of products, the best prices and very professional personalized service.” It consists of nine large stores specialised on selling DIY, building, decorating and gardening, located in the regions of Lisbon, Porto, Coimbra […]