In order to continually improve its customer service, the organisation wanted a solution that would both manage queues in its branches and provide it with the technology to capture data and product statistical reports, linked to its ‘Sirius’ store database. As one of the world’s leading queue management and customer journey specialists, the Tensator Group was asked to help.
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Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world.
Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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