Case Studies – Public Sector

Tensator delivers for BPost

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A virtual requirement With such a wide variety of contact points, bpost has a reputation as a robust and reliable postal service provider. Operations are also expanding internationally, with a presence in China and the USA. However, bpost was keen not to lose sight of its core business in Belgium and its commitment to continually […]

Washington DC DMV

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Washington DC DMV was looking to reduce its average customer wait time while also increasing its customer experience satisfaction with a new virtual queuing solution. Utilizing Tensator’s Inline solution, DC DMV’s customer get in a virtual queue by selecting their service choice on a touchscreen kiosk, greeter station, Inline mobile app, or by making an […]

Tensator helps Derby City Council improve services and save money

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When the Council embarked on its ‘one Derby, one council’ transformation program to create new central teams and ultimately save £32m by working more efficiently, it was felt that the time was right for a change. A major part of the project was to redevelop the Council House, bringing all frontline services together in one […]