Tensator’s solution for Click & Collect allows customers the ability to ‘check in’ when they first arrive in the store to collect their order via a self-service device located at the store entrance by submitting any of the following details:
If customers submit a mobile phone number, they receive an SMS confirmation of their estimated collection time and a countdown of where they are in the queue. If not, customers will receive a ticket showing where they are in the queue and estimated wait time. This will allow staff time to pick the order and have it waiting at the collection point.
Because staff can view a list of waiting customers, they can choose to serve (or assign to other colleagues) by using one device at the collection point or mobile devices.
Management has the ability to access a variety of reports in real time or later using an analytics tool accessed via their mobile device or personal computer.