Waiting never improves the customer experience. And it cuts into your profitability, efficiency and revenues. Tensator’s Virtual Queueing Systems change that.
eQ™ electronic queueing systems accelerate customer throughput by up to 25%, with both single line and dispersed virtual queueing. Reducing service times reduces walkaways and increases associate and location productivity.
Single-line Electronic Call Forwarding delivers a 50% increase in throughput per desk for UK Immigration and Border Control.
One of the world’s busiest airports wanted to increase passenger flow by reducing the number of passengers with prohibited items in carry-on luggage. Virtual Assistant cut carry-on rejection by 7% at security checkpoints.